Withdrawal Limits & How to complete ID Verification (KYC) Process

WITHDRAWAL LIMITS

The following withdrawal limits will trigger our risk management system to request you to complete KYC 2 verification or your withdrawal will be processed under manual review:

	Limits	Rules
1	First one-time withdrawal with assets amount to 1 BTC or more	Must complete KYC II or trigger manual review
2	Non-first one-time withdrawal with assets amount to 1 BTC or more	Must complete KYC II
3	First one-time withdrawal with assets amount to 5 BTC or more	Trigger manual review
4	Over 5 withdrawals within 24 hours	1. Complete KYC II 2. Input ID number to verify
5	Withdraw assets amount to 5 BTC or more within 24 hours	1. Complete KYC II 2. Input ID number to verify
6	Withdraw assets amount to 10 BTC or more within 24 hours	Trigger manual review

Completing the ID Verification Process

1. First of all, you need to login to your Chiliz.net account by clicking here and entering your login information. 

2. Navigate to your user center by moving your mouse over the user icon in the top right, then press ‘User Center’, alternatively you can click here. 

3. Find the ‘ID Verification’ text, and press the ‘NO ID VERIFICATION’ button below it. Alternatively, you can click the link here.

4. Fill in the information required and press submit.

5. Basic verification has now been completed, however, if you wish to complete full verification, press the advanced button.

6. Follow the steps on the page, uploading a photo of your valid ID and a picture of you holding the ID with a piece of paper with your name, chiliz.net exchange and the date of application. 

7. Once you have uploaded the images, press the submit button. Note that advanced KYC is approved manually so this may take some time.

If you are having issues with KYC, please send a support ticket here.